• Is the registration key case sensitive?
• Is the HotSync© name (for key generation purposes) case sensitive?
• Why doesn't AccOrg ask for a password when we turn off and back on the device?
• I have the registration key, now how do I unlock the software?
• How do I find my HotSync@ ID?
• I inserted the key but it still says "unregistered". What's wrong?

Is the registration key case sensitive?

Yes.

Is the HotSync© name (for key generation purposes) case sensitive?

Yes.

Why doesn't AccOrg ask for a password when we turn off and back on the device?

This is how the Palm platform works. We know it's a big security flaw and we are currently working on working around for AccOrg 1.2.

I have the registration key, now how do I unlock the software?

Choose "About" from the "Options" menu and type your key in the "Reg Key #" field. Close the About form and open again. Now the "About" form should say you have a registered copy. This feature is available with version 1.2 and later.

How do I find my HotSync@ ID?

You can find it on your by openning the AccOrg AboutBox and pressing the "Show ID". The Hotsync ID will also be copied to the clipboard.

I inserted the key but it still says "unregistered". What's wrong?

Normally this is because the HotSync ID you gave us for key generation is wrong. Please do the following:

1) Open the AboutBox

2) Press "Show ID"

3) Go to the MemoPad and create a new note

4) Execute "Edit->Paste" on the new memo

5) HotSync with the desktop

6) Paste the contents of the memo on an email and send it to support@jomosoft.com